European Watch Company

We built online checkout so collectors could purchase in the evenings and on weekends, including buyers who were hesitant to arrange a transaction by phone. Checkout adds roughly $300,000 in monthly revenue. With lower-priced watches selling directly online, staff can focus on higher-ticket pieces and customers who need personal guidance.

We built EWC’s insurance offering with a direct Chubb integration, letting collectors move from a quote to an active policy online. The offering has generated millions of dollars in new policies. We also built a tailored management portal so staff can close deals and manage coverage efficiently.

We developed an AI agent that researches customer watch offers, adds notes in Front, and drafts replies for staff to review. It saves an estimated four hours of research and response preparation a day across the team.

We also built inventory publishing tools and a photo administration suite. Across the broader workflow, watches now reach the website in a couple of days, down from more than two weeks, putting inventory in front of buyers sooner.

We redesigned admin and editorial tools and established automated testing, deployment, and quality assurance processes that support same-day releases with greater confidence. Our website rebuild also helped improve search performance, traffic, and conversions.

EWC now has systems that support growth and a partner that knows its operation, ready to help turn the next opportunity into something its team can use.